Terms of Service
Twinster Instant, a product of Twinster Enterprises LLC · Last updated: July 2026
1. The service
Twinster Instant provides missed-call text-back, AI-assisted lead response, and related communication tools ("the Service") to local service businesses. When a business's caller goes unanswered, the Service sends the caller a text message, gathers their service request, and delivers the lead to the business.
2. Free trial and billing
- New business clients may receive a 14-day free trial. No charge is made during the trial, and you can cancel at any time before it ends.
- After the trial, the Service is billed monthly in advance at the agreed plan rate. Plans are month-to-month — there is no long-term contract.
- You may cancel anytime. Cancellation takes effect at the end of the current billing period; no further charges are made after that.
3. What we need from you (business clients)
- Accurate business information (services, hours, service area) so the Service represents you correctly.
- Keeping call forwarding configured so missed calls reach the Service.
- Responding to the leads the Service delivers — we capture them; winning the job is up to you.
- Using the Service lawfully, including honoring customer opt-outs.
4. No guarantee of outcomes
We work hard to capture every missed call, but we do not guarantee any particular number of leads, response time, message delivery (which depends on carriers), or business results.
5. Acceptable use
The Service may not be used for spam, marketing blasts, unlawful communications, or any purpose other than responding to customers who contacted your business.
6. Data
Lead and conversation data belongs to the business client it was captured for. Our handling of personal information is described in the Privacy Policy. On cancellation, we will export or delete your data on request.
7. Limitation of liability
To the maximum extent permitted by law, the Service is provided "as is," and Twinster Enterprises LLC's total liability for any claim arising out of the Service is limited to the fees you paid in the three (3) months before the claim arose. We are not liable for indirect or consequential damages, including lost profits or lost business opportunities.
8. Changes
We may update these terms; material changes will be communicated to active clients. Continued use after changes take effect constitutes acceptance.
9. Governing law
These terms are governed by the laws of the State of Montana, USA.
Contact
Twinster Enterprises LLC
311 W 4th St, Anaconda, MT 59711
Email: instant@twinsterlabs.com